iYogi provides computer support, pc repair services, technical support, i.t support and services, over the phone and via remote access. iYogi which its headquartered is in India, constitutes the first direct to consumer computer support service for millions faced with increasing computing complexity. They hold Microsoft technicians certificates and they are on stand-by to help customers 24*7*365 anywhere. Customers can speak to a live specialist within 60 seconds and enjoy hands free support.  They offer annual service subscription for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware Microsoft Windows operating system, software applications, peripherals and multifunctional devices. All transactions made over the web and phones are tracked.

They have  knowledge database, iMantra which grows with every interaction by capturing the problem, its solution and the specifications of the computer hardware, software and all the peripherals. In addition, iYogi’s personalization engine captures the customer’s demographic information and his/her behavioral profile. So, iYogi’s database serves information on the customer and his/her history of incidents, every time a contact is made to provide a personalized service and reduce time for the solution.  iYogi will use the funds to fuel its expansion into 12 new regions, including the United States, the United Kingdom and Canada, and to increase its delivery of new services including PC recovery, anti-virus/spyware, data back-up and PC optimization. Good news for You!

Sunday, July 27th, 2008 at 3:28 am | by Kur-nia-one |